Graduate Catalog

MBA-630 MANAGING CONTINUOUS IMPROV

This course describes and illustrates techniques that lead to improved organizational performance and effectiveness, greater productivity, improved customer satisfaction, as well as speed and dexterity in managing uncertainty. The course reviews the history, concepts, and tools of quality. Topics include defining product and service quality requirements, costs of quality, assessment and meansurement, benchmarking, statistical control, process improvement, deployment, managing change, and team building. Prerequisite: BUS 517W or equivalent

Credits

3

Distribution

Business